Track your order
Enter your tracking number
Paste the tracking number from your shipping email and we'll open it on the carrier tracker.
Tracking opens on 17track.net, which reads the carrier's updates. Nothing on this page follows you around.
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Order placed
You get an order confirmation email straight away. If it hasn't arrived, check spam — that address is where tracking goes later.
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Processing — 1 to 2 business days
We pass the order to our supplier's warehouse and it's packed.
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Dispatched — tracking email
You get a tracking link by email. The first carrier scan can take a few days to appear.
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In transit — usually 10 to 20 business days
Parcels ship from outside the US, so they clear customs on the way. Tracking updates in jumps rather than daily.
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Delivered
Your 30-day money-back guarantee starts the day it arrives.
Can't find your tracking number?
It's in the shipping email we send the moment your parcel leaves the warehouse — search your inbox for Allfive Pets, and check spam and the promotions tab.
International tracking can sit still for a few days after dispatch before the first scan appears. That's normal and doesn't mean anything is wrong.
If it's been more than 25 business days since dispatch, or tracking hasn't moved for 10 days, email support@allfivepets.store or message us and we'll chase the carrier. If a parcel is confirmed lost we'll send a replacement or refund you in full.
